Tableware Set Dinnerware

I am so excited for my first order. How long will the process take?

We love making mugs just for you. Once we receive your design work, we add you to our art wait list. You will typically receive an art proof in 2-3 weeks. Production on the order will not begin until both the design and mug order are approved and the prepayment is received. Mug production averages around 10-12 weeks.

I have a leaky mug. What can I do?

Our stoneware is very durable but not unbreakable. When force comes in contact with stoneware it can cause it to break or crack and as a result the integrity (and liquid proof-ness) will be compromised. The crack might be as unnoticeable as a hairline but the leaking liquid will be easy to spot. At this point your mug will need to be relegated to a desk duty where it can still hold pencils and pens. Some of our retailers, on occasion, have been known to offer a discount on a future purchase so our advice would be to reach out to us and see what can be done.

What are tiny coffee cups called?

A demitasse (/?d?m?t?s/; French: "half cup") is a small cup used to serve Turkish coffee or espresso. Another type of demitasse has a glass cup set into a metal frame.

What is a demitasse spoon used for?

A demitasse spoon is a diminutive spoon, smaller than a teaspoon. It is traditionally used for coffee drinks in specialty cups and for spooning cappuccino froth. It is also used as a baby spoon, and in some surgical procedures.

How long can I expect to get the sample?

After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 6-8 days. The samples will be sent to you via express and arrive in 3-5 workdays.

Can you match a specific color for the glaze on the mugs I am ordering?

Sorry, we cannot guarantee a perfect color match with our glazes due to the limited amount of glaze colors we have as well as the variation in the way our glazes can look on the final product due to the forces of mother nature.