Handpainting Dinnerware

Can you do a digital mock-up of my artwork on a specific color and style of mug?

Unfortunately we do not do digital mockups of our mugs. There are many variables in creating the real mugs and digital mockups are unable to translate the quality, color and realism of the final product.

What is the difference between stoneware and ceramic?

Stoneware. Stoneware is made from a particular clay which is fired at a higher temperature of 1,200°C. This results in a more durable material, with a denser, stone-like quality. The finished product will be waterproof and unlike earthenware, does not need to be glazed.

When should I re-order and how do I go about that?

We highly recommend placing a re-order as soon as the thought pops into your head. Our production lead time does fluctuate and we suggest placing orders 8 - 10 weeks in advance. To place re-orders, you can either email your customer service specialist or give us a call at 1-866-370-2515. For re-orders, you are welcome to change style and color.

My invoice indicates that I am missing one or two items?

Due to the nature of the firing process, all orders come with a 10% underrun which will not be remade except by your request. We want all the stoneware we send you to be the highest quality so we will not send nor will you be billed for mugs that do not pass our inspection.

How long can I expect to get the sample?

After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 6-8 days. The samples will be sent to you via express and arrive in 3-5 workdays.

Can you match a specific color for the glaze on the mugs I am ordering?

Sorry, we cannot guarantee a perfect color match with our glazes due to the limited amount of glaze colors we have as well as the variation in the way our glazes can look on the final product due to the forces of mother nature.